Refund policy

Return & Refund Policy

At SastaBaazaar, customer satisfaction is important to us. If you're not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Period

You may request a return within 3 days of receiving your order if:

  • The product is not as expected.
  • The item has missing parts or accessories.
  • You received the wrong product.
  • The product arrived damaged or defective.

2. Opening Video Required

To process any claim for a damaged, defective, missing, or incorrect item, you must provide a clear unedited opening video recorded while opening the package.

Claims submitted without an opening video may not be accepted.

3. Refund Eligibility

Refunds are issued only after the returned product has been received and inspected by our team.

  • If the product is returned in its original, unused condition with all accessories and packaging, you may receive a full refund.
  • If the product is found to be used, damaged by the customer, incomplete, or not in its original condition, the refund may be reduced or declined depending on the condition of the returned item.

4. Wrong or Damaged Items

If you receive a wrong, damaged, or defective product, we will issue a refund after verification. An opening video is required to support your claim.

5. Return Shipping

Customers are responsible for the return shipping costs unless otherwise confirmed by SastaBaazaar.

6. Refund Processing

Approved refunds are processed through the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds may be issued via bank transfer, JazzCash, Easypaisa, or another available method.

Please allow 5–7 business days after approval for the refund to be processed.

7. Non-Returnable Items

Returns are not accepted for:

  • Used or damaged products (unless received damaged)
  • Personal care or hygiene products
  • Customized or personalized products
  • Clearance or final sale items
  • Products without original packaging or missing accessories
  • Items returned after the 3-day return period

Contact Us

If you need assistance with a return or refund request, please contact our customer support team before sending any product back.